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The full episode is only available to paid subscribers of Dr. Alona & Dr. Matt’s Substack

When You Lose Your Cool… and Your Child Brings You Back

A real moment with an Amazon rep—and the simple empathy shift that melts “enemy images” into humanity.

In this short conversation, you’ll learn how frustration turns people into “the enemy”—and how one tender moment of empathy (from a 12-year-old) can bring you back to kindness, integrity, and your heart… even when you’re not getting empathy in return.

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